Policies

Cancellation Policy

Thank you in advance for understanding when you block time off of your Stylists schedule for an appointment they are counting on that income to support themselves and their families. We understand that plans can change. If you need to cancel or reschedule your appointment, please note the following policy:

• Cancellations made within 48 hours of the appointment will be charged 50% of the service fee.

• Cancellations due to illness will be considered on a case-by-case basis.

Credit Card Policy

We do require a credit card on file for any appointment you would like to book. Your card will not be charged when you book your appointment. It is saved in order to enforce our cancellation policy. Your card is encrypted in our system and is not accessible by any Pink affiliate or visible via the internet in any way shape or form. Your information is safe with us and we pay good money to our CC processor and booking software companies to ensure that we are all fully protected. The only time your card will be charged is at the end of your appointment or if you violate our cancellation policy.

We prefer cash, but for your convenience you are welcome to use a card with the understanding that a processing fee is automatically applied.

Service Satisfaction Policy

We want to be sure that every client is happy with the services they receive. We also know that it can take a couple of appointments for your Stylist to get to know your hair. No two heads of hair are the same and so occasionally someone's hair will process differently then your skilled Stylist could have ever expected. For this exact reason we offer a free redo anytime in the first 2 weeks after your appointment. If your color or cut needs to be tweaked PLEASE CALL US! We would much rather have the opportunity to make an adjustment and have a happy client then have you walking around with something you are not proud of. We love you and your hair so don’t hesitate to reach out.

Return Policy

We believe that every person needs to find their perfect product, and we understand that can take some trial and error. We will exchange any retail product that you purchase through our salon for another product within 2 weeks of your purchase date. Please feel free to try any product you want because if it is not everything you hoped for we will take it back, and get you another one. We will do this until you find your perfect products.